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Technical Support Engineer (Customer Success Management)

Looking for an opportunity to work at the forefront of the next “it” thing to hit mobile?  How about being a big fish in a small-ish pond and across the pond? If so, come join us at Swrve and help us conquer our corner of the marketing world.  

Processing up to ten billion events daily, Swrve's Mobile Engagement Platform helps enterprises maximize engagement and monetization by empowering marketers to deliver bespoke mobile experiences to every customer. Swrve provides a comprehensive set of mobile-first capabilities that include audience targeting, real-time segmentation, conversations, push notifications, in-app messaging, A/B testing, predictive models, real-time data orchestration, and rich analytics across all marketing channels. Swrve partners with leading brands, agencies and technology partners -- including The Guardian, Condé Nast, Warner Brothers, Salesforce, Oracle, and Marketo -- and is installed in hundreds of apps across industries, such as retail, media, travel/hospitality, entertainment, sports, games, and banking.

As a Mobile Implementation Engineer, your goal is to advise, support and guide our customers on all things technical. In this role you will learn, and help create, best practices while working side-by-side with Swrve senior engineers and management. This is very much a full stack role. During a normal day you can expect to work with our customers on the following;

handling technical customer questions via our support portal

debugging and improving our iOS, Android and Unity SDKs

inspecting server logs to diagnose instrumentation issues

debugging Swrve dashboard issues

writing technical best practice documentation

working with our Product Team to address long term customer needs

 

Given the wide range of tasks, you will need to be proficient, or be able to get up-to-speed quickly, in

mobile technology (iOS, Android, Unity)

server debugging (BASH, terminal, grep)

web frameworks (ruby)

backend systems & databases (java, mysql)

our feature set and space (mobile analytics, in-app messaging, push notifications & A/B testing)

 

If you think you have what it takes for this role, we’d love to hear from you!

We pride ourselves on providing an exciting work environment. Everyone at Swrve has an opportunity to shape the direction of the company. We value team players who are self-directed and are eager to ride and influence the next wave in mobile SaaS technology innovation.

Key Responsibilities

Assist customers with SDK integration

Debug technical / data quality issues

Provide guidance on technology choice

Admin / setup of app features

Communicate top technical issues to rest of organization

 

Skills & Technical Experience

 

Required: Experience with Ruby on Rails, Python or PHP

Required: (1 or more): iOS, Android client SDK in C++, Unity.

Helpful: Front end UI development in Javascript with a variety of libraries including Jquery.

 

Beneficial Work Experience

Game development, especially on mobile devices

Server-side application development

High-performance, multi-threaded software development

Hosted, large database programming

Computational statistics analysis and visualization

 

Key Personal Skills

 

Solution focused - strong customer advocacy and professional demeanor

Excellent communication - clear written and verbal skills, ability to lead technical group presentations

Experience working in distributed, international development teams of 5 or more - you understand the impact of time and distance and know how to overcome it.

Detail - oriented and highly self-motivated personality – you find information you need to learn.

Thrive in an extremely challenging & fast-paced “growth stage” environment.

Travel - willing and able to travel for industry trade shows and on-site customer visits

Education - BA/BS in Computer Science or equivalent degree in related field, MS a plus.

 

Sampling of Rewards

Opportunity to work with bright, ambitious Swrvers across the globe

Competitive salary and equity

Comprehensive health and dental insurance

Public transport and fitness allowance

MacBook Pro, monitors, standing workstations- whatever you need be comfortable

Two volunteer days - you can spend these helping out with the charity or volunteer group of your choice

Daily brekkie, organic fruit, and weekly lunches

Well stocked craft beer fridge

Global Food Celebrations like Gummi Worm and Tortilla Chip Days!

Regular and onsite events hosted by the Local Fun Team and Global Craic Crew

And other cool stuff you’ll find out about once you become a Swrver

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